This Privacy Policy clearly explains how your personal data is collected, stored, and protected on Dhaka Beat. We believe you should always be in control of your own information.
This Privacy Policy defines the relationship between Dhaka Beat ("we", "us") and users of our platform ("you", "member") regarding personal data. By using the Dhaka Beat website, mobile app, or any of our services, you are agreeing to this Privacy Policy.
Dhaka Beat is committed to earning your trust as Bangladesh's leading online Sports Betting platform. We know you're sharing personal information with us in good faith — protecting that trust is our highest responsibility.
This policy applies to: the dhakabeat.app website, the Dhaka Beat mobile application, any communications with us via email or live chat, and participation in any of our promotional activities.
This Privacy Policy is written in Bengali for your convenience. If any part is unclear, please reach out to us at support@dhakabeat.app.
Dhaka Beat only collects data that is necessary to deliver our services properly and keep your account secure. We never ask for information we don't need.
| Data Type | Example | Reason |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number | Account Creation and Notifications |
| Financial Information | BKash/Nagad number, bank account | Deposit and Withdrawal Processing |
| Login Details | Username, password (encrypted) | Account Security |
| Verification Documents | NID / Passport Photo | Identity Verification (KYC) |
Some data is collected automatically while you use Dhaka Beat. This includes:
Your password is never stored in plain text. We always use bcrypt hashing. No Dhaka Beat employee will ever ask for your password.
Dhaka Beat uses your information only for specific, transparent, and lawful purposes. We never use your data for anything beyond what is necessary.
We analyze your betting patterns to promote responsible gaming. If any concerning behavior is identified, we may reach out to offer support.
How long your data is retained depends on the type of information and applicable legal requirements. Dhaka Beat does not hold onto data longer than necessary.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For as long as your account remains active |
| Transaction Records | 5 years after account closure |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years after resolution |
| Log Files & Session Data | 90 Days |
| Marketing Communications | 30 days after opting out |
Certain information may be retained beyond the standard period due to legal obligations. In such cases, we always follow a minimum data retention policy.
Dhaka Beat never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver certain services.
Our agreements with every third party include data protection clauses. They may only use your information for the specified purposes.
Dhaka Beat uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain site security.
You can manage cookies through most browsers. However, disabling essential cookies may prevent Dhaka Beat from functioning properly.
As a Dhaka Beat member, you have the following rights over your personal data. To exercise these rights, contact us at support@dhakabeat.app.
You may request a copy of the information we hold about you. We will respond within 30 days of your request.
You may request corrections to inaccurate or incomplete information. Changes can also be made directly through your account settings.
After closing your account, you may request deletion of specific data. However, certain information may need to be retained due to legal obligations.
You can receive your data in a machine-readable format. This is known as the right to data portability.
You can opt out of marketing messages or object to your data being used for specific purposes.
You may request that the processing of your data be restricted in certain circumstances.
Dhaka Beat is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration and confirmed through KYC where there is any doubt.
If we become aware that a person under 18 has created an account, that account will be immediately closed and all collected data will be deleted.
Dhaka Beat uses industry-leading technology to protect your information. Our security infrastructure is regularly reviewed by independent third-party experts.
That said, no one can guarantee complete security on the internet. We strongly recommend not sharing your password with anyone and avoiding logging in over public Wi-Fi.
Dhaka Beat may update this Privacy Policy when needed — for example, if our services expand, new technology is introduced, or legal requirements change.
For significant changes, we will notify you via email or in-app notification 30 days in advance. Minor updates will be reflected by an updated date on this page.
Continued use of the platform after any policy change will be taken as your acceptance of the updated terms. We recommend reading any update notification when it arrives.
For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team. We aim to respond within 72 hours.
If your complaint remains unresolved, you may file a complaint with the relevant data protection authority. That said, we hope any issues can be sorted out by contacting us directly.
Why We're Different
Learn about the steps Dhaka Beat has taken to protect your privacy.
All your data is protected with 256-bit SSL encryption. Dhaka Beat uses banking-grade security technology to keep your information completely safe.
Our strict KYC process ensures only genuine users can access the platform — and it keeps your account secure too.
We never sell your personal data to third parties. Your information is used solely to improve your experience with our services.
You can manage your own data directly from Account Settings — view, edit, or delete it at any time. Your data belongs to you.
Our systems are regularly audited by third-party cybersecurity experts. Any vulnerabilities identified are addressed promptly.
Our Bengali-speaking support team is always on hand for any privacy-related questions. Get help via 24/7 live chat or email.
Read Dhaka Beat's Privacy Policy and register with confidence. Your data is fully protected.